SHOP POLICY

 

CUSTOMER CARE

Please follow customer care instruction for each purchase.  Liam & Ava is not held responsible for damaged items due to neglect on photographer's due diligence. 

All items sold by Liam & Ava handmade props are intended to be used as props only.  All of our products are baby photography props only and should ALWAYS be used under close adult supervision. 

The color you see on our website may not be the exact color of the item in real life. As a photographer I try to capture the color as close as possible, but screens can vary in color.

All items are handmade by me, so there might be slight differences in each item.  This makes them truly one of a kind!

All items are handmade unless noted otherwise.  

KNIT

 Knit items sold by Liam & Ava are to be hand washed only.

Some props are created with natural fibers and special care needs to be taken. Handwash your prop in room temperature water with mild soap or detergent and lay flat to dry.   Make sure to flip every 30 minutes to help maintain shape and size.  If you pull scrub or stretch your item, it may result in damaging your prop.

FLORAL HALOS  

All floral halos and headbands are very delicate and need to be stored in a safe dry area. Dried flowers are delicate and will naturally shed over time. 

SHIPPING POLICIES

Liam & Ava is located int he United States.  All RTS items will be shipped within 2-3 business days after placing your order. Items that are not RTS will be posted with the shipping time frame on the original listing.  Once your items are in the hands of the shipping service, it is out of our hands, and we are no longer responsible for your package.  Liam & Ava is not responsible for lost or stolen packages. 

 RETURNED MAIL

If a package is returned, I will contact you and figure out why it was returned.  Make sure that your form of payment has current and correct address as this is what we will be using.  You will be responsible for any additional shipping fees to have it mailed to you.

INTERNATIONAL SHIPPING

Buyer is responsible for any customs or postal fees that are charged to ship to your country.  Liam & Ava will not cover any of those fees.  Be aware of any fees you may be obligated to pay before making a purchase.